UC Health Physicians Office Florence in Florence

Opinions

• Shenanigans

  Jun, 23 2018
  ★ ☆ ☆ ☆ ☆
  Literally the WORST experience I have ever had at any sort of healthcare-related facility, and this is coming from someone who once had a dentist accidentally drill into her tongue. I called to schedule a physical exam with Dr. Rebecca Leech and was assured by the receptionist that it would be covered by my insurance. I went in, had what I believed to be a physcial exam (I've never had one before because I'm leery of medical practitioners) and thought everything went fine.
  
  Soon after, I get bills totaling over 150$. I had to call like 5 times before I finally got all the information I needed, and it turns out that Dr. Leech claimed I visited the office for 'fatigue' problems just because it was something I marked on the form they gave me to fill out! They asked multiple questions, among them whether I feel 'tired and fatigued often' and I put yes because I work 10 hour shifts and commute 1 hour each way! After multiple calls and visits to the office trying to contact the doctor I figure out (no thanks to them, a coworker told me) that I have to make an account online to message the doctor. I tried to do this and they had put in my information wrong, so I had to call tech support to even set that up. The receptionist told me she would look into the billing and call me, she never did. Finally I was able to reach the doctor and Dr. Leech was arrogant and dismissive, basically calling me a liar.
  
  She showed absolutely 0 remorse for all the trouble her and her staff have put me through. I expressed outrage at the treatment I have received and all the time that has been wasted and the bill for what she told me was apparently not even a physical like I asked for and I have heard NOTHING back. All this company apparently cares about is money, not the care of their patients. If you must go here, at least avoid this doctor. Huge waste of my time and money.

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